Telecom industry
The telecommunication industry is undergoing massive changes. CSP’s are looking for convergent and loosely coupled solutions for their BSS/OSS/NSS sub streams. Digital Transformations from legacy to new solutions are driving CSP to connect with third party vendors like content providers, media etc to sell their products to increase the customer base and RoI.
Time-To-Market is very critical factor to CSP to roll out their products and to stay ahead in competition. With correct implementation of DevOps, with REST API, the CSP can reduce the TTM of their products.
Business Support Systems
Business Support Systems [BSS] are the components that CSP’s uses to run it business operations towards customer facing. BSS deals with Customer Management, Order Management, Product Management and Revenue Management.
Most of the CSP’s uses COTS products to run their business and few do their in house BSS software solutions. We support both COTS products customization as SI [System Integrator] and also help companies to build their BSS products and support OEM as their preferred software development house [SDH]. Whether it is tradition BSS stack or digital BSS stack our expertise helps in realize the benefits to the CSP’s.
Oracle BSS Stack
Oracle BSS Stack includes Siebel CRM, Oracle Order and Service Management (OSM), Oracle Communication Offline Mediation Controller (OCOMC), Oracle Billing and Revenue Management (BRM).
Having Decades of experience in implementing, supporting ASAP, BRM, Siebel CRM, OCOMC, OSM and projects with different clients.
Oracle Communication
Create digital experiences, deliver on the full potential of 5G, and easily deploy new IoT business models. With oracle communication complete suite of cloud native applications and secure network infrastructure solutions.
Siebel CRM
Oracle Siebel CRM applications address the most complex business processes—across sales, marketing, and customer service—for a wide swath of industries.
Oracle BRM
Oracle Communications Billing and Revenue Management (BRM) provides an end-to-end revenue management system for communications service providers. Use BRM to configure product offerings, create customer accounts, charge for service usage, collect and analyze revenue, and manage customer relationships.
Oracle UIM
Oracle Communications Unified Inventory Management (UIM) is a standards-based telecommunications inventory management application that enables you to model and manage customers, services, and resources. UIM supports complex business relationships and provides full life-cycle management of services and resources.
Oracle OCOMC
Oracle Communications Offline Mediation Controller is a mediation application for communications services; such as wireless voice and data, content downloads, and voice over IP (VoIP). Offline Mediation Controller receives data from network devices, normalizes and transforms it, and sends it to systems and applications such as BRM Elastic Charging Engine (ECE).
Operation Support Systems
Operation Support Systems support management functions such as network inventory, service provisioning, network configuration and fault management.
| Oracle | Comptel | Open Source |
|---|---|---|
| Unified Inventory Management | Service Fulfilment [Instantlink] | Kuwaiba |
| Network Integrity | OpenAudit | |
| ASAP | OpenWisp |
Fault Management
Fault management is the set of functions that detect, isolate, and correct malfunctions in a telecommunications network, compensate for environmental changes, and include maintaining and examining error logs, accepting and acting on error detection notifications, tracing and identifying faults, carrying out sequences of diagnostics tests, correcting faults, reporting error conditions, and localizing and tracing faults by examining and manipulating database information.
Fault Management plays a very vital role in order to achieve the SLA. Fault Management helps to retain the customer by business continuity and with system recovery problems.
Some of the COTS products and Open Source we support include: IBM Netcool Suite, Zabbix, Nagios, Prometheus, Grafana, Graphite, and OpenNMS.
